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Moving10 Steps to Effective Communication

December 14, 2018by was73100

At the root of any successful leader is a strong ability to communicate. Sure, there have been leaders who have ascended into the highest positions and not had that skill, but they likely didn’t last long. This point was illustrated recently as I listened to a NPR program about the failure of the big banks on Wall Street. When Congress grilled executives from these institutions about why they didn’t catch the risky investments that were being made that ultimately failed, their answers were all the same and quite simple – we didn’t know. It was their job to know and either nobody told them or they didn’t catch it in the data they had access to. No flags were raised; nobody asked so nobody told. This is definitely a communication meltdown that had widespread negative consequences.

What is communication? Communication in life is the pinnacle of every successful – and not so successful – relationship. According to Webster’s dictionary, communication is defined as a process of transferring information from one entity to another. Communication processes are sign-mediated interactions between at least two agents, which share a repertoire of signs, and semiotic rules. Communication is commonly defined as “the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs”. Although there is such a thing as one-way communication, communication can be perceived better as a two-way process in which there is an exchange and progression of thoughts, feelings or ideas (energy) towards a mutually accepted goal or direction (information).

Why is communication important? Often times, we have a message which we want to communicate or we want the receiver of message to understand our message in the same sense as we convey it. Take for example a company’s need to raise the cost of health insurance. Often times, this is conveyed through a written document to the employees at open enrollment time. The employee’s reaction is usually anger towards the company for making them pay more money for health coverage. The miss here is that the company is not sharing as much information as they should to help the employee understand how the raising cost of health insurance coverage affects the company and their contribution too. A company should give the employee a total compensation statement at that time so all employees can see how much the company invests in him/her as individuals. Giving each employee a clear, individualized picture and then telling the employee the cost is raising would change the way the…


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Source by Terri Kern

Home Removals, Fine art Removals Office relocation

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